Privacy Policy

THIS NOTICE DESCRIBES HOW INFORMATION ABOUT YOU MAY BE USED AND SHARED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

1. Who We Are

This Privacy Policy describes the privacy practices of Metaxis Inc. (“Metaxis,” “we,” “us,” or “our”). Metaxis operates a technology platform that facilitates transactions between patients and independent healthcare providers through our website at metaxishealth.com and related services.

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when using our services:

Name and contact information (email address, phone number)
Date of birth
Payment information (processed securely by our third-party payment processor)
Transaction and voucher information
Communications with our support team

Automatically Collected Information

When you access our website, we may automatically collect:

Device and browser information
IP address and general location
Pages visited and time spent on our site
Referring website or source
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Process your service bookings and payments
Generate and deliver vouchers
Communicate with you about your bookings
Send appointment reminders and confirmations
Provide customer support
Improve our services and user experience
Prevent fraud and ensure security
Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

Healthcare Providers: We share necessary booking information with the healthcare providers you select to facilitate your appointment and services.
Payment Processors: We share payment information with our secure third-party payment processor (Stripe) to process transactions.
Service Providers: We may share information with vendors who assist us in operating our platform, such as email delivery services, provided they agree to keep your information confidential.
Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for marketing purposes.

5. HIPAA and Protected Health Information

Metaxis is a technology platform that facilitates transactions between patients and independent healthcare providers. We are not a “covered entity,” “health insurance issuer,” “health care clearinghouse,” or “health care provider” as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

We do not store, access, or transmit Protected Health Information (PHI) such as medical records, test results, diagnoses, or treatment information. The information we collect (name, contact details, date of birth, appointment details) is considered Personally Identifiable Information (PII), which is protected under this Privacy Policy and applicable data protection laws.

For questions about how your healthcare provider handles your medical information, please contact them directly and review their HIPAA Notice of Privacy Practices.

6. Data Security

We implement industry-standard security measures to protect your information:

256-bit SSL/TLS encryption for all data transmission
Encrypted storage of sensitive data
Regular security monitoring
Access controls and authentication requirements
Secure payment processing through PCI-compliant providers

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Email and Text Message Communications

By providing your email address and phone number, you consent to receive communications from us related to your purchases, including payment confirmations, voucher delivery, and voucher delivery. You understand that:

Email and text messages may be transmitted over networks beyond our control
We cannot guarantee the security of communications in transit
You should not send sensitive medical information via email or text
Standard messaging rates may apply to text messages

You may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails. You may opt out of text messages by replying STOP to any message.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, though some features may not work properly without them.

Types of cookies we use:

Essential: Required for basic site functionality
Functional: Remember your preferences
Analytics: Help us understand site usage and improve our services

9. Your Rights and Choices

Depending on your location, you may have the right to:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Opt-out: Unsubscribe from marketing communications
Data Portability: Receive your data in a portable format

To exercise these rights, contact us at support@metaxishealth.com.

10. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Transaction and voucher records may be retained for up to 7 years for legal, tax, and compliance purposes.

11. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@metaxishealth.com