Question 1

What is Metaxis?

Accepted Answer

Metaxis is a healthcare marketplace that connects patients with independent imaging centers offering transparent, upfront pricing. We help you find affordable MRI, CT, X-ray, and ultrasound services without the complexity of insurance.

Question 2

How does Metaxis pricing work?

Accepted Answer

All prices on Metaxis are displayed upfront before you pay. The price you see is the total cost for the service - no hidden fees, no surprise bills. You pay at the time of purchase and receive a voucher to present at your appointment.

Question 3

Do I need insurance to use Metaxis?

Accepted Answer

No! Metaxis is designed for self-pay and cash-pay patients. Our transparent pricing is often 40-80% less than what you would pay through insurance at a hospital. HSA and FSA cards are accepted.

Question 4

How much can I save compared to hospital prices?

Accepted Answer

Patients typically save 40-80% compared to hospital pricing. For example, an MRI that costs $2,000-$4,000 at a hospital might be $300-$600 through Metaxis providers.

Question 5

What services are available?

Accepted Answer

Metaxis currently offers diagnostic imaging services including MRI, CT scan, X-ray, and Ultrasound. We focus on standardized, high-savings outpatient services where cash-pay pricing offers the biggest advantage over hospital rates.

Question 6

Do I need a referral for imaging services?

Accepted Answer

Most imaging services require a physician's order or referral. You'll need to obtain this from your primary care doctor or specialist before your appointment.

Question 7

How do I use my voucher?

Accepted Answer

After payment, you'll receive a digital voucher via email. Simply present this voucher (on your phone or printed) when you check in for your appointment. No additional payment is required for the service covered by your voucher.

Question 8

What is your cancellation policy?

Accepted Answer

You can cancel more than 24 hours before your appointment for a full refund. Cancellations within 24 hours may be subject to a cancellation fee. No-shows are not eligible for refunds.

Question 9

Are HSA and FSA cards accepted?

Accepted Answer

Yes! You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) card to pay for services on Metaxis. All our services are eligible healthcare expenses.

Question 10

What areas do you serve?

Accepted Answer

Metaxis currently serves the Chicagoland region, including Chicago, Naperville, Aurora, Schaumburg, Oak Brook, Joliet, Evanston, and surrounding suburbs across Cook, DuPage, Will, and Lake counties. We are expanding to additional markets.

How can we help?

Getting Started

Pricing & Payment

Vouchers & Booking

Medical Services

Privacy & Security

For Providers

Still have questions?